A LITTLE HELP FOR WHAT COMES NEXT
Find the right answer.
Then return to your idea.
Search a topic, choose a path and find the useful steps. This help describes the private project and features being integrated.
Explore this guidePrivate project · public opening in preparation
Where should I start?
Your account and workspace
Content you can edit
Prepared contacts and sends
Information updated on 14 October 2026. These guides describe product choices and private integration work. They are not a certification, reviewed legal terms or a qualification of live providers.
ANSWERS, CLOSE AT HAND
What are you looking for?
Search stays in your browser. No query is sent to a service.
12 answers
Can I create an account today?
Mailie is in a private phase. Existing access concerns authorised accounts; public registration depends on terms and services still requiring validation. The public website does not create an account on its own.
Access the private applicationHow do I find my workspace?
Sign in with the account that was granted access. Choose the relevant workspace before editing contacts or content. The roles granted in that workspace determine the available actions.
Open sign-inWhat if I lose access or my second factor?
Use the recovery path offered by the installed version and the recovery codes saved when enabling MFA. Never share a password, code or recovery link in a ticket. New recovery paths are part of the private integration work.
Understand account safeguardsDo I have to use AI to create an email?
No. The manual Studio path remains essential: choose a template, work on its blocks, review the text and check the preview. The assistant prepares proposals; it does not replace your choices.
Explore the assistant workflowCan I change an email after preparing it?
You can return to the document. Changes to content, audience or sender must invalidate the previous approval. Review and approve the new version before sending.
What should I prepare before importing a CSV?
Check contact provenance, the message’s purpose and previously expressed choices. Do not mark unsubscribed people as subscribed. Start by reviewing the import preview and errors in the relevant workspace.
Understand preferences and exclusionsHow can a recipient unsubscribe?
Use the link in the received message or preferences offered by the sending organisation. For a data request, identify that organisation in the message. Unsubscribe actions must remain possible during financial suspension.
Read recipient informationWhy has my message not been sent?
Check the displayed state, sender, eligible recipients, content approval and your workspace’s capacity. A prepared message or transport acceptance is not necessarily delivery. Real sending remains subject to transport activation and qualification.
What does an uncertain state mean?
The transport’s response is insufficient to establish whether it accepted the email. Check the existing message and its status before starting again. Immediately creating a new send could produce a duplicate.
Understand message statesWhere can I find opens and clicks?
Mailie chooses not to build individual reading profiles. Intended statistics describe sending facts and known reports, with a distinction between simulation and real transport.
Explore the choice against reading trackingWhere do I manage my subscription?
The billing customer portal is on mailie.io. It connects to an authorised Mailie account and displays genuinely configured offers. A browser return after payment is insufficient to activate a plan. Commercial opening and terms still require qualification.
Open the customer portalHow do I connect my application?
Prepare a published transactional template, an authorised sender and a service key limited to the necessary purpose. The developers page describes private API contracts, errors and how to follow an intent without sending it again.
Read the API contractsPROGRESS AT YOUR PACE
A simple path to preparing your first email.
Sign into your private account and choose the relevant workspace. Prepare contacts with their provenance and choices, then open a template in the Studio.
Review the wording, links and useful notices. Then prepare the campaign, check recipients and sender, and approve the relevant version. Real sending remains subject to transport qualification and activation.
WHEN AN ANSWER IS NOT ENOUGH
Prepare a useful support request.
For a private account, the support path being integrated is found in application settings. Describe what you were trying to do, the affected page and the displayed message.
Keep recipient addresses, codes, recovery links, API keys and exports out of the message. A non-sensitive reference and the steps that caused the problem are more useful.
Project access is private. No public contact form or guaranteed response time is simulated here. Support arrangements will be specified before public opening.
FOR AUTHORISED PRIVATE ACCOUNTS